Welcome to our FAQ. We’ve created this page to help you answer all of the frequently asked questions we get on a day-to-day basis. Start by typing in your question below or explore our articles below.
- Can I return a product or receive a refund?
- There is a lead time on some of your products? Is there any way to get that item sooner? Are they accurate?
- What currency is your store in?
- Do you provide discounts for organizations, educational facilities, makerspaces, military personnel, influencers, etc?
- When do you take payment for my order?
- Do you have any discounts?
- Can I buy parts for the LongMill or the LongMill without certain parts in the kit?
- What comes in the LongMill Kit? Is there anything else I need?
- What is the warranty on my LongMill?
- Where are the parts for my machine made?
- What size is the LongMill?
- What are the system requirements to use the LongMill?
- What is the accuracy and precision of the LongMill?
- What router should I get and what size router mount do I need?
- Can I add a laser onto the LongMill?
- Do I need an internet connection or wifi to run my machine?
- What parts of the LongMill will require replacing?
- I am having an issue with my machine and need help! How can I get support?
- Where can I find all of the open-source designs for the LongMill?
- Can I 3D print my own parts for the LongMill?
- What are the power requirements for the LongMill?
- I just ordered a LongMill! How can I get an update on when it will ship?
- Can the machine be used vertically or at an angle?
- I have never used a CNC machine before? Will I be able to learn how to use it?
- Can you make me a larger version of the LongMill?
- What software comes with the LongMill? What software can I use?