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Home / Knowledge Base categories / Frequently Asked Questions / LaserBeam

Frequently Asked Questions

  • Frequently Asked Questions
  • LaserBeam

LaserBeam

  • Who is the LaserBeam for?
  • How powerful is the LaserBeam?
  • AltMill
    • What is the largest spindle that I can put on the AltMill?
    • What is the AltMill?
    • What are the differences between the AltMill and the LongMill?
    • Has my AltMill shipped? 
    • What are the power requirements for the AltMill?
    • What add-ons are compatible with the AltMill?
    • Does the AltMill come with the SuperLongBoard?
    • Do you have a trade-in program to upgrade from the LongMill to AltMill?
    • Will there be a bundle deal for the AltMill, like the LongMill Beginners Kit? 
    • Can the AltMill Spindle work on the LongMill MK2?
    • I would like to source my own spindle, what should I be aware of?
    • What motors are on the AltMill, and can they be adapted to the LongMill MK2?
    • What is the size and cutting area of the AltMill?
    • Does the AltMill come with a bench/table legs?
    • What computer should I get?
    • What software is compatible with the AltMill?
  • LongMill
    • I just ordered a LongMill! How can I get an update on when it will ship?
    • I have never used a CNC machine before? Will I be able to learn how to use it?
    • What software comes with the LongMill? What software can I use?
    • Can the machine be used vertically or at an angle?
    • What are the power requirements for the LongMill?
    • Can I buy parts for the LongMill or the LongMill without certain parts in the kit?
    • Can I 3D print my own parts for the LongMill?
    • What is the warranty on my LongMill?
    • Where are the parts for my machine made?
    • What size is the LongMill?
    • What are the system requirements to use the LongMill?
    • What router should I get and what size router mount do I need?
    • Do I need an internet connection or wifi to run my machine?
    • What comes in the LongMill Kit? Is there anything else I need?
    • What is the accuracy and precision of the LongMill?
    • What parts of the LongMill will require replacing?
    • Can I add a Rotary/4th axis to the LongMill?
    • Can I make the LongMill more rigid so I can cut thicker and harder materials?
    • Can I use an alternative router instead of the Makita?
    • What is the maximum feed rate for the LongMill?
    • What do I need to order with my LongMill? What should I budget?
    • Why don't you put the lead screws on the Y-axis on the inside instead of the outside on the LongMill?
    • Why is the LongMill so much more affordable than your competitors?
    • Is there anyone near me that can give me a demo on their LongMill?
    • Can the LongMill cut metals?
    • Can the LongMill be run or stored in the cold/heat?
    • Can I increase the Z height or travel on the LongMill?
    • Should I buy a used LongMill? What should I be looking out for when buying a LongMill second-hand?
  • Vortex Rotary Axis
    • What is the Vortex Rotary Axis?
    • Which machines are the Vortex Rotary Axis compatible with?
    • How is the Rotary Axis driven?
    • Does the Vortex Rotary Axis come with software?
    • What is the cutting volume of the Vortex Rotary Axis?
    • What's the difference between the 48in and 30in versions for the Vortex Rotary Axis?
  • Shop Info
    • There is a lead time on some of your products? Is there any way to get that item sooner? Are they accurate?
    • What currency is your store in?
    • When do you take payment for my order?
    • Do you have any discounts?
    • Do you provide discounts for organizations, educational facilities, makerspaces, military personnel, influencers, etc?
    • Can I return a product or receive a refund?
    • Do you have a distributor for the LongMill? Where can I buy a LongMill?
    • Where can I find my order number?
    • I am a Canadian First Nations person with tax-exempt status. Can I have my taxes exempt on my purchases?
    • Do you offer financing?
    • Do you have any coupons for your store?
    • The LongMill says it's "made to order" but also that it's "in stock". What does that mean?
  • Shipping
    • Where do you ship to?
    • Can I pick up orders from your office?
    • What are duties and taxes and how much should I expect to pay?
    • What is the size and weight of the LongMill in its package?
    • Why are some parts of my order separate or split up?
    • How can I get a shipping estimate?
    • How can I change, add, or modify an existing order?
    • Can I put a hold on a shipment?
    • Why do I need to provide my SSN, TIN, or EIN for US Customs?
  • Company
    • Who is Sienci Labs?
    • Can I come visit your office?
    • Who is that white dog?
    • Can I give you a suggestion for a product or feature?
  • LaserBeam
    • Who is the LaserBeam for?
    • How powerful is the LaserBeam?
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