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Home / I am having an issue with my machine and need help! How can I get support?

Frequently Asked Questions

  • Frequently Asked Questions
  • LongMill
  • I am having an issue with my machine and need help! How can I get support?

I am having an issue with my machine and need help! How can I get support?

Please contact us directly for technical support.

We also have additional resources to provide support such as:

  • Our Common Issues and Fixes page
  • The LongMill and Mill One Users group on Facebook
  • The Sienci Labs Community Online Forum

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  • Shipping
    • Where do you ship to?
    • Can I pick up orders from your office?
    • What are duties and taxes and how much should I expect to pay?
    • What is the size and weight of the LongMill in its package?
    • Why are some parts of my order separate or split up?
    • How can I get a shipping estimate?
    • How can I change, add, or modify an existing order?
    • Can I put a hold on a shipment?
    • Why do I need to provide my SSN, TIN, or EIN for US Customs?
  • LongMill
    • I just ordered a LongMill! How can I get an update on when it will ship?
    • I have never used a CNC machine before? Will I be able to learn how to use it?
    • What software comes with the LongMill? What software can I use?
    • Can the machine be used vertically or at an angle?
    • Where can I find all of the open-source designs for the LongMill?
    • Can you make me a larger version of the LongMill?
    • What are the power requirements for the LongMill?
    • Can I buy parts for the LongMill or the LongMill without certain parts in the kit?
    • Can I 3D print my own parts for the LongMill?
    • I am having an issue with my machine and need help! How can I get support?
    • What is the warranty on my LongMill?
    • Where are the parts for my machine made?
    • What size is the LongMill?
    • What are the system requirements to use the LongMill?
    • What router should I get and what size router mount do I need?
    • Can I add a laser onto the LongMill?
    • Do I need an internet connection or wifi to run my machine?
    • What comes in the LongMill Kit? Is there anything else I need?
    • What is the accuracy and precision of the LongMill?
    • What parts of the LongMill will require replacing?
    • Can I add a 4th axis to the LongMill?
    • Can I make the LongMill more rigid so I can cut thicker and harder materials?
    • Can I use an alternative router instead of the Makita?
    • Can I add homing or limit switches to my LongMill?
    • What is the maximum feed rate for the LongMill?
    • How long does it take to assemble the LongMill?
    • What do I need to order with my LongMill? What should I budget?
    • Why don't you put the lead screws on the Y-axis on the inside instead of the outside on the LongMill?
    • Why is the LongMill so much more affordable than your competitors?
    • Is there anyone near me that can give me a demo on their LongMill?
    • What is the lead time on the LongMill?
    • What is the difference between the LongMill MK1 and the LongMill MK2?
    • Can the LongMill cut metals?
    • Can the LongMill be run or stored in the cold/heat?
  • Shop Info
    • There is a lead time on some of your products? Is there any way to get that item sooner? Are they accurate?
    • What currency is your store in?
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    • Do you have any discounts?
    • Do you provide discounts for organizations, educational facilities, makerspaces, military personnel, influencers, etc?
    • Can I return a product or receive a refund?
    • Do you have a distributor for the LongMill? Where can I buy a LongMill?
    • Where can I find my order number?
    • I am a Canadian First Nations person with tax-exempt status. Can I have my taxes exempt on my purchases?
    • Do you offer financing?
    • Do you have any coupons for your store?
  • LaserBeam
    • What is the LaserBeam?
    • Who is the LaserBeam for?
    • How powerful is the LaserBeam?
    • What does the LaserBeam come with?
  • Company
    • Who is Sienci Labs?
    • How can we get in touch?
    • Can I come visit your office?
    • Who is that white dog?
    • Do you do sponsorships?
    • Do you offer workshops?
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