We offer several ways to pay for your orders. If you’re looking for more information about making a payment for an order and other information, please continue reading. We recognize that purchasing a LongMill and other items from our store can be a financially significant action and we are continuing to offer more payment options on our website.
Please note that not all payment options may be active or available to you depending on the status of our payment systems and your currency/region.
*Important – American Express/Discover Card Users*
Unfortunately, at this time our “Pay with Debit or Credit” does not work with some American Express and Discover cards. Customers who wish to pay with these methods can still do so but use Paypal instead.
Start by choosing “Paypal” as your payment option.
Next, choose “Pay with a credit or Visa Debit card” and follow the steps. You will be able to make payments without a Paypal account. Customers have the option to checkout as guest in this instance as well.
Credit Card Payments
We accept payment by credit card through Paypal, Stripe, and Moneris*. We support most credit cards, including Visa, MasterCard, American Express, Discover, and more. If you have trouble paying with your credit card, please let us know.
We do NOT accept prepaid gift cards in any form, which includes Visa, Mastercard and American Express gift cards.
*Please note that Moneris may not be accessible for all customers, depending on their region, currency, and system status.
Stripe
Customers may pay using Stripe directly on our website by credit card. If you have issues with paying with Stripe, we recommend paying with Paypal.
Paypal
Customers may pay using Paypal, either to submit a credit card payment with or without a Paypal account or make a payment directly from their registered Paypal accounts. Please note that E-cheques made via Paypal can take 3-7 business days to clear and your order will not be processed until the cheque clears.
Moneris
Moneris is a Canadian payment processor that allows customers to pay with credit card or debit.
*Please note that Moneris may not be accessible for all customers, depending on their region, currency, and system status.
E-transfer
Canadian customers may use Interac E-transfer to pay for some orders. We currently only allow orders above $1000CAD, paid in CAD, and for customers in Canada to pay with E-transfer. If you wish to pay for your order via Etransfer, please follow these instructions.
- Create an order on our website.
- Choose “Pay with E-transfer (Canada only)” as your payment option.
- Ensure that your billing and shipping details are correct and submit your order.
- Send us an E-transfer to our email address (hi@sienci.com). Please include your order number in the message. Our account is registered for auto-deposit. More information about E-transfers can be found here: https://www.interac.ca/en/consumers/products/interac-e-transfer/. Your E-transfer must contain the full total amount of your order, which includes the price of the items ordered, shipping, and taxes.
Please note that orders that don’t receive a payment within 2 business days with be cancelled.
Payment FAQ and troubleshooting
If you are having issues with processing a payment, please send us an email. Here are some additional FAQ and troubleshooting information.
My payment is not going through. What is going on?
Payments can be declined for several reasons:
- Incorrect billing details, such as your name and address
- Incorrect credit card details, such as your CCV and expiry date
- Unsupported cards
- Transaction limits
- Credit limits
- Security rules in place by your banks
If you are having trouble with your payment, we recommend:
- Checking with your bank or credit card processor
- Checking with us to see the status report from the attempted payment
Is there any way to make a payment with my credit card if my credit limit is smaller than my order size?
Typically you can over-pay the balance on your credit card to be able to pay for orders larger than your credit card. For example, if your credit limit is $1000, but your order is $1500, you can pay your current balance plus $500 (or whatever the difference is) to be able to submit a payment over your credit limit.
Can I split my payment between two credit cards?
Unfortunately, we cannot split payments between two cards. A workaround would be to make separate orders, then contact us so we can help you combine them and recalculate shipping costs after you’ve placed the orders.
Do you offer any financing?
At this time, we do not offer and financing options. All orders must be paid in full at the time of order.
Do you accept cash?
No, we only accept payment through credit, debit and E-transfer.