Frequently asked questions
Have a general inquiry? Check out our FAQ for answers to some of our most commonly asked questions!
Contact us by email
Email us at firstname.lastname@example.org* or via the contact form.
We’ll get in touch as soon as we can!
*Note: We recommend using our contact form to prevent your messages from being flagged as spam. Messages sent through our contact form automatically go through our ticket system and can be replied to more quickly.
Contact us by phone
Our phone number is 1-855-220-1231. Feel free to text or call us. If we don’t pick up, you can leave us a text message or voicemail. Sometimes we are running around in the shop aren’t around to pick up the phone, so feel free to leave us a message, or let us know what the best time for us to call you is!
For technical help and missing parts
For technical help and customer service, please visit our Technical Help page. You can get assistance with missing/broken/defective parts as well as machine issues here.
Our address is Unit 2 – 372 King St, Waterloo ON. Our regular business hours are 9:30AM to 5:30PM Eastern Daylight Time (GMT-4).
Want to come by to visit? Please contact us to make an appointment!
Want to get something made?
We don’t do CNC work ourselves but many of our customers do 🙂 Check out our Business Directory to find a business near you that’s been established or enhanced by our CNC machines: https://sienci.com/business-directory/
Get your product or prototype made all while supporting local, growing businesses in your area.