Shipping and Store Policy

Hi there! This section will cover some information about shipping for your order.

Here are some things you should know about shipping:

  • You can get an estimate for shipping costs at the checkout page by entering your ZIP/Postal Code.
  • Local customers can pick up items from our office in Waterloo, ON for free.
  • A tracking number will be emailed to you when the order has been shipped.
  • If you have questions or problems with your order, let us know at hi@sienci.com.

Shipping for LongMills

LongMills are packed to order. Please check the latest lead-time or estimated shipping dates on the product page. Some addresses will have multiple shipping options based on speed and courier.

LongMills are approximately 60lbs and come in cartons 41.5x9x11″. Parts that are ordered alongside your LongMill will come in the box.

Here are some approximate shipping costs based on location. Your shipping costs may vary:

LocationCost
Ontario$35-50CAD
Canada$40-65CAD
USA$40-$120USD
Europe$150-$210USD
Asia$150USD-$210USD

Shipping for parts, end mills, and add-ons.

All other items (in-stock) typically will ship out within 3 business days. If there are any issues with your order, we will contact you.

Duties, taxes, and tariffs

Depending on your country and location, you may be subject to duties, taxes, and tariffs. We do not cover the cost of duties, taxes, and tariffs. You may be charged with these items depending on the size of your order.

Canadian customers will be charged sales tax based on their province.

Average duties and taxes on a LongMill for US customers have been approximately $50-85USD. Orders under $800USD do not have duties and taxes.

Pick up from our office

If you are local to us, you can come pick your items up from our office. We will send you an email when your items are ready for pick up.

Our address is Unit 2 – 372 King St N. Waterloo ON. We are typically open for pick-ups between the hours of 10AM to 5PM. If you require a pick up outside of these hours, please contact us.

This section will provide general information about our warranty, cancellations, and return policies.


Warranty

The LongMill Benchtop CNC comes with a 90 day warranty, more details can be found on the product page. The LaserBeam Laser System comes with a 90 day warranty. Details can be found on the product page.

Unless specifically noted for each product on the product page, we provide a 60-day warranty once your order is received by the purchaser against missing parts, defects in material, and defects in workmanship. This warranty does not cover products for wear and tear, improper use, intentional damage, modifications, and lack of maintenance. Consumables such as end mills, anti-backlash delrin nuts, and v-wheels that have been opened or used are not covered under warranty.

Sienci Labs will ensure additional service is provided to replace defective parts or provide a partial or full refund.

Sienci Labs may require you to ship back defective parts or provide additional information to provide warranty service.

If you need warranty service, please contact us through this form.

Cancellations

If your order has not shipped yet, you can cancel your order with no penalty.

If your order has shipped and is shipped back due to refusal to accept the shipment, our return policy will apply.

Returns

You may return your order within 30 days of receiving it. Orders may be subject to additional fees, and refunds will be made by the sole discretion of Sienci Labs based on the condition of the order returned.

You must first contact us to approve a return. Return shipping is the responsibility of the buyer.

Our shipping address is Unit 2 – 372 King St N, Waterloo ON. N2J 2Z3.

Fees for returns:

Orders that are returned are subject to a 20% restocking fee. Shipping fees that were paid to ship your order are non-refundable. Products that are opened, damaged during transit, or are returned outside of the 30-day window may not be eligible for a refund.

Refunds

Refunds typically take a few days to process. Most payment processors (Paypal, Moneris) usually say that it can take around 5-7 business days and up to 14 business days for money to show back in your account.