Last update Jan 31, 2023
Throughout this policy the words “we”, “us” and “our”, or “Sienci Labs” will be used to refer to Sienci Labs Inc. By using our website and services, you voluntarily agree to our privacy policy.
Our company aims to protect your privacy, and use information about you to provide the best experience through our website, communications, and products.
Information that we collect
By using our website, you give us access to data and personal information in the form of:
- Names
- Addresses
- Emails
- Phone numbers
- Messages or comments
- Website usage patterns and behaviors
How we use your information
We collect your data to help us:
- Fill and process orders
- Improve our services
- Improve our marketing
- Provide customer service
- Contact you for updates on your order
We do not sell your personal information. We do not share your personal information to third parties unless they provide us with services to help us accomplish what is listed above, such as:
- Shipping management
- Payment processing
- Customer service and communications
Tracking
We collect some data automatically through the use of cookies and other web analytics tools. This information may be used for:
- Measuring how often you use our website and services
- Understanding user behaviors
- Understanding our user demographics
Phone communications
If you share your phone number with us, we may use it to communicate with you. We may use text messaging to communicate with you. To stop receiving text support, reply with the word “Stop” to our phone number. These communications may include:
- Providing you updates on your order
- Provide customer and technical support
- Contact you for customs information
Email communications
If you share your email address with us, we may use it to communicate with you. These communications may include:
- Providing updates on your order
- Providing tracking information on your order
- Communicating details or clarification on your order
- Asking for feedback or other relevant information
If you want to receive news, marketing material, and special promotions in your inbox, you can sign up for our mailing list at http://eepurl.com/bU3tBH
Credit cards
Our company does not store and does not access your credit card information. Payments made on our store are made securely using third-party payment processors such as Stripe and Paypal.
Your rights
If we collect your information, you have the right to:
- Ask what type of data we have collected about you
- Ask for access to your data
- Have your personal information updated or deleted
For any requests or questions, please get in touch with us at hi@sienci.com.