Hey everyone, here’s just a quick update about the production here at Sienci.
By the way, we are having a livestream on Youtube tomorrow, if you’d like to be part of it, we’ll be live at noon (EST) on Friday April 22! This livestream will cover some of the development work happening at Sienci Labs as well as a bunch of stuff about the LongMill MK2.
Shipping
We’ve been working hard to get as many machines out the door as quickly as possible. Now, at the time of writing, we’ve just about shipped 250 machines. Our support team has been reporting that issues have been fairly low and comments about the machine have been overall very positive! If you’d like to follow along on our progress, feel free to check out our page here: https://sienci.com/order-status.
We’re expecting to keep up with packing as we are currently. Please make sure to stay tuned for more updates.
Email notification issues
UPDATE: As of April 28th, we have fixed the email notification issue and tracking information is now being sent automatically as orders are completed. For more info, please see our post here: https://sienci.com/2022/04/28/completed-order-emails-and-tracking-notifications-are-back-online/
We’ve recently run into an issue (since April 18th) where shipping notifications for LongMill MK2 orders are not being sent. All other email notifications for orders (parts, bits, and other products) are being sent, and the only orders that are being impacted are the ones with LongMill MK2s. In the meantime, we are sending out the notifications manually, so please keep an eye out for them. We are continually working on fixing this issue, and if your order is showing completed on our Order Status page, please get in touch with us for the tracking info.
We suspect that there may be some bugs with the system as there was some updates that happened around this time. We’ll continue monitoring the emails being sent out so that we can keep folks updated as best as we can.
We are also experiencing some issues with auto-syncing orders with the Order Status page, so we have been updating it throughout the day. Please note that there may be a bit of delay day to day on the status of the items on the page until we fix the system.
Incoming materials
We’ve now reached the first 500 machines sold for Batch 6, which means that we are now about a third of the way through. We currently are stocking 1500 machines worth of parts, with the exception of the rails and the gantries. We initially ordered 500 sets of rails and gantries to start the batch and we’ve placed another batch of those parts to come in soon.
Materials for rails which were slated for early June arrival have been completed early and are expected to be delivered to us soon. Some will be here tomorrow and some will be here next week. This also covers the rails we need for the 48×30 machines and extension kits, which means that we’ll be starting prepping and cutting for those orders as well.
Gantry plates and feet are in production currently, and we are expecting all of them to be cut, formed, and painted at the start to middle of May. Once those parts are available, these parts will be used for machines for the next 500 units.
Initially, we were expecting to start shipping machines after the first 500 in June, but it looks like we’ll be able to chug along with production without interruptions.
LaserBeam Drivers
If you didn’t see Ikenna’s update for the LaserBeam, please make sure to read it here: https://sienci.com/2022/04/14/laserbeam-driver-delay-update/
We are currently working with Bittele and other PCB manufacturers to work on getting drivers in as soon as we can.