For dimensioned drawings all of the machines, please download our PDF document. If you’d like to see some tables that our community members have built for their own machines, we’ve got a page on it here: Community Table Builds. If you’re looking to properly size a space to put your machine or are making a dedicated table, ensure that you leave enough room for the LongMills control box and any other peripherals that you might be using like a laptop, monitor, keyboard, etc. The control box is roughly 150mm x 280mm, has holes so that it can be easily screwed or mounted to any surface, and has a USB port on its left side which allows you to connect your computer to control the machine.
What materials can it cut? The LongMill is primarily designed for cutting wood but is capable of cutting foam, plastic, and soft metals such as aluminum and brass. Where can I buy end mills and other tooling? End mills and bits are available on sale on our website as well as online such as Amazon and Ebay, or at your local hardware store such as Home Depot or Lee Valley. What software can you use with the LongMill? The LongMill is compatible with dozens of free and paid CAM software. The LongMill is compatible with standard G-code. You can check out our resources page at www.sienci.com/resources and look under the software tab. We’ll be hosting webinars and creating additional resource videos to help you learn to design and program your CNC machine. What system requirements are there? You can run your machine off virtually any modern laptop made in the last 5 years running Windows, Mac OS, and Linux. We’ve tested our machine with Intel Celeron and AMD Phenom processors with less than 2GB of RAM with no issues (although it is a bit slow). For any other downloadable CAD or CAM programs that don’t run on the cloud, please check with the software creator for minimum system requirements. What spindles or routers can I use? While we recommend the Makita RT0701/RT0700, you can also use other trim/palm style routers. You will be able to let us know what tool you want to use and we will send you the appropriate mount. Will there be 4th or 5th axis support? In the immediate future, there will not be 4th or 5th axis support for the LongMill. If you would like to implement an additional axis to your machine, we encourage users to try creating their own and sharing it with the community!
The LongMill has a 90 day warranty once it arrives at your door. We want you to have a great experience with your machine, so if any parts are found to be missing or damaged, please email us. We will ensure that you receive the support you need to restore your LongMill to operating condition or provide a full or partial refund. You may cancel an order if it has not shipped yet, please contact us if you wish to do so. We do not offer returns for LongMills that have already shipped.
General Warranty and Limits of Service:
Effective March 4, 2019
Throughout this policy the words “we”, “us” and “our”, or “Sienci Labs” will be used to refer to Sienci Labs Inc. herein and “LongMill” or “machine” will refer to Sienci Labs’ Sienci LongMill 12×12, Sienci LongMill 12×30 and Sienci LongMill 30×30. Additionally, the words “you”, “your”, “user”, and “operator” will refer to the original purchaser/customer, user, or viewer of any of the products or media provided by or through Sienci Labs.
Sienci Labs Inc. (the “Company”) grants the LongMill (the “Product”) a standard warranty within Canada and the US to the original customer to be free from missing parts, defects in material, and defects in workmanship for a period of ninety (90) days from the date of receipt by the original purchaser. Sienci Labs Inc. will ensure that the appropriate support is provided to the original customer to restore the LongMill to operational condition or provide a full or partial refund under the sole discretion of the Company. This warranty does not cover damage due to improper use or assembly, lack of maintenance, normal wear and tear, or modifications to the LongMill which are not produced or authorized by the Company.
Consumables such as cutting tools and sample or stock materials which may have come with your LongMill are not included in this warranty.
This warranty will become void if the operator does not follow the Safety Warnings and Guidelines, uses the Product for illegal purposes, intentionally causes damage to the Product, or transfers the Product to another owner. The original customer must contact Sienci Labs Inc. within ninety (90) days of receiving their order to make a warranty claim to be eligible for warranty service. Proof of purchase, tracking number, email address, or other material will be used to confirm the original purchasing date and the identity of the original customer.
If damage was due to shipping, original packaging materials must be kept in the original received condition. Photos, videos, written descriptions, and other items may be requested to assess and validate a warranty claim. In the case Sienci Labs Inc. requires the original parts to be returned, the customer is solely responsible for packing all items securely. Damage incurred during return shipping will not be covered by the warranty.
A method of payment such as a credit card may be requested by Sienci Labs Inc. to cover shipping costs or damaged items if Products are not eligible for warranty service.
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