Category: Production Updates

Hi everyone, here is our April production updates. If you’re looking to order a machine or waiting on one to show up, please read this update to find out what’s going on in our shop.

For previous production updates, please check our blog (https://sienci.com/blog/).

If you are looking for an update on where your order is on the waiting list, please check our list (https://forum.sienci.com/t/list-of-shipped-machines/1215)

Lead times for new orders

We are happy to announce that we will be shortening our lead time from 4-6 weeks to 3-5 weeks! It’s been a big effort by the operations team to slowly start whittling away on our lead times.

Why the change? Well we have a couple of factors.

First of all, most of the machine orders we’ve received, we’ve been able to ship within 3 weeks this month. Having kept this up for the last little bit, we feel confident that we can continue shipping this rate and it is likely that orders that are currently waiting on their machines should see them a little earlier than initially stated on our estimate.

The second is with the availability of parts. With the exception (at this current moment) ACME locking nuts and touch plate wiring which are expected to arrive in the next 1-2 weeks, we have around 2 months of stock remaining. This means that we have the parts here in the shop, and the bottleneck is with how quickly we can pack, assemble, and ship parts.

That being said, Batch 5 parts are now in production and most of the parts that will go into Batch 5 will arrive at the end of April and middle of March. This means that if we sell out of our current stock before then, there will likely be a gap where shipping will be on pause as we prepare to ship Batch 5 machines. At the time of writing, we have 319 machines in stock.

Once we start to run low on stock, I will post another update to let everyone know.

Commonly asked questions

If you are interested in ordering a LongMill please read this section.

If I place an order today, how long will it take to ship?

3-5 weeks.

Is there any way to skip the line/get my machine faster?

• No. To keep things fair for all of our customers, we ship all orders based on when they were ordered. There are no exceptions. The only way to get a machine faster is to order one sooner. If we have updates to the lead time, they will be posted here and on the forum: https://forum.sienci.com/t/list-of-shipped-machines/1215. If you want to see where you are in the queue for your order, please check the forum.

Does it make a difference in when I get my machine if I pick it up?

• The only difference it will make will be that you will not have to wait for the shipping/transit time for the machine to ship. Typically, machines take around 1-3 days to ship within Ontario. Otherwise, there is no difference.

When do you charge my card/take payment for my order?

• Your card will be charged at the time you place your order. This is to ensure your place in line, purchase parts ahead of time, and have the most accurate estimates on production and delivery.

How can I cancel my order?

• You can cancel your order with no penalty any time before your order ships. Please contact us through our website or email us with your order number and a request to make a cancellation. A refund will be processed through your original method of payment.

Can I add other items to my order before it ships?

If you’ve ordered a LongMill and wish to add other items to your order afterwards before it ships, please choose “Local pickup” (for free shipping) and add your LongMill order number. Some items (such as the T-track sets) cannot be combined for shipping.

Hi everyone, this is our March production update. If you are looking to order a machine or if you’re waiting on your machine to come in, please read this to find out what’s happening in the shop.

For previous production updates, please check our blog (https://sienci.com/blog/).

If you are looking for an update on where your order is on the waiting list, please check our list (https://forum.sienci.com/t/list-of-shipped-machines/1215)

Lead times for new orders

The current lead time for LongMills is 4-6 weeks.

Production has continued to move smoothly. Our February update mentioned that we were running low on aluminum rails and steel gantries. I am happy to announce that these parts have arrived and we won’t need to stop shipping due to these parts. We are still waiting on the ACME locking nuts but the manufacturer has confirmed that they are completed and should be on the way soon, so we should be ok with those parts as well.

Our manufacturer for the rails has noted that the finish and quality of the new rails looks to be better than the last batch, which we are happy about.

We have also restocked on a few other parts, including packaging material, shoulder brackets, drag chain mounts, and acrylic parts, and we expect to have another large batch of parts arrive mid to late April.

I believe we are also now back in stock for all of our end mills and cutting tools.

Commonly asked questions

If you are interested in ordering a LongMill please read this section.

If I place an order today, how long will it take to ship?

4-6 weeks.

Is there any way to skip the line/get my machine faster?

• No. To keep things fair for all of our customers, we ship all orders based on when they were ordered. There are no exceptions. The only way to get a machine faster is to order one sooner. If we have updates to the lead time, they will be posted here and on the forum: https://forum.sienci.com/t/list-of-shipped-machines/1215. If you want to see where you are in the queue for your order, please check the forum.

Does it make a difference in when I get my machine if I pick it up?

• The only difference it will make will be that you will not have to wait for the shipping/transit time for the machine to ship. Typically, machines take around 1-3 days to ship within Ontario. Otherwise, there is no difference.

When do you charge my card/take payment for my order?

• Your card will be charged at the time you place your order. This is to ensure your place in line, purchase parts ahead of time, and have the most accurate estimates on production and delivery.

How can I cancel my order?

• You can cancel your order with no penalty any time before your order ships. Please contact us through our website or email us with your order number and a request to make a cancellation. A refund will be processed through your original method of payment.

Can I add other items to my order before it ships?

If you’ve ordered a LongMill and wish to add other items to your order afterwards before it ships, please choose “Local pickup” (for free shipping) and add your LongMill order number. Some items (such as the T-track sets) cannot be combined for shipping.

Production updates

No major updates for production, we are packing and shipping machines on a regular basis. That being said, there’s lots of other interesting things going on at Sienci Labs that you can read about on our blog: https://sienci.com/blog/

Hello everyone, here is our February Production update. For previous production updates, please check our blog (https://sienci.com/blog/).

If you are looking for an update on where your order is on the waiting list, please check our list (https://forum.sienci.com/t/list-of-shipped-machines/1215)

Please note that Feb 15 is a statutory holiday and we will be closed on that day.

Lead times for new orders

The current lead time for LongMills is 4-6 weeks.

Production has been going at a rapid pace. We have hired 7-8 new staff, 5 of which work in production, packing, and operations to help us catch up on the new backorders.

At the time of writing, just over half of Batch 4 machines have been sold and we are currently in the process of ordering parts for Batch 5.

The current lead time is expected to stay at 4-6 weeks as we expect that our production speed will be limited to a couple of different parts as they are in the process of being manufactured. At the current time these include:

• Aluminum rails
• ACME locking nuts
• Steel gantries

Our manufacturers are working to produce these parts as quickly as possible and we expect to receive these parts in the next couple of weeks.

Some end mills and other add-ons are low or out of stock. We expect some end mills to be back in stock in the next week or two, and the remaining stock to be available at the start of March.

Commonly asked questions

If you are interested in ordering a LongMill please read this section.

Is there any way to skip the line/get my machine faster?

• No. To keep things fair for all of our customers, we ship all orders based on when they were ordered. There are no exceptions. The only way to get a machine faster is to order one sooner. If we have updates to the lead time, they will be posted here and on the forum: https://forum.sienci.com/t/list-of-shipped-machines/1215. If you want to see where you are in the queue for your order, please check the forum.

Does it make a difference in when I get my machine if I pick it up?

• The only difference it will make will be that you will not have to wait for the shipping/transit time for the machine to ship. Typically, machines take around 1-3 days to ship within Ontario. Otherwise, there is no difference.

When do you charge my card/take payment for my order?

• Your card will be charged at the time you place your order. This is to ensure your place in line, purchase parts ahead of time, and have the most accurate estimates on production and delivery.

How can I cancel my order?

• You can cancel your order with no penalty any time before your order ships. Please contact us through our website or email us with your order number and a request to make a cancellation. A refund will be processed through your original method of payment.

Can I add other items to my order before it ships?

If you’ve ordered a LongMill and wish to add other items to your order afterwards before it ships, please choose “Local pickup” (for free shipping) and add your LongMill order number. Some items (such as the T-track sets) cannot be combined for shipping.

Production updates

We have been incredibly busy in the recent months, especially as we’ve had our team grow by over 50% since the beginning of the year.

Here are some changes that we’ve made to improve production:

• Dedicated staff for inventory tracking, QA, and production using automated systems
• Dedicated staff for each packing and assembly station
• Redesign or re-engineering of parts, such as the shoulder brackets and drag chain mount, to alleviate load off the 3D printer farm
• Dedicated staff to run the 3D printer farm
• Use of new automated printing technologies to improve printing throughput
• Reorganization and labelling of stations and parts to make things easier to find
• Use of custom manufacturing certain parts to improve part quality and better control over lead times

We are also working on:

• Improved systems to test electronics, as well as making improvements to our electronics themselves
• New packing tools to reduce the chance of missing parts in kits
• Redesign of machine components to improve manufacturability and performance

A big part of our effort is to improve efficiency, quality, and throughput of our shop to catch up to our backorders. Our goal is to scale our production to be able to handle up to 300 LongMills per month.

Here are some challenges:

• The volume of parts that we are now asking from our manufacturers is reaching a point where we may need to have more than one manufacturer make each part
• Shipping couriers are sometimes not able to handle the volume on their trucks on regular pick-ups
• COVID 19 slowdowns with shipping have affected incoming parts as well as shipping orders. Additionally, shipments going lost or missing shipments have been higher than before

Hi everyone. I hope everyone had a restful holiday season. We have now returned from holidays on Jan 4th and are back getting into the swing of things.

We have started shipping general parts, end mills, and other supplies this week, but machines will start shipping next week (Jan 11). If you placed an order recently that isn’t a LongMill, please note that although most items ship within 1-2 days, there may be some variances in when items ship.

For more day to day shipping updates for LongMills please check https://forum.sienci.com/t/list-of-shipped-machines/1215/

If you are reading this because you are planning on ordering a machine, I ask that you please read this update carefully as will provide important information and answer many of the common questions you may have. If you have any other questions that are not answered in this post, please check the FAQ. For any info not provided in this post or in the FAQ, feel free to get in touch with us.

LongMill production

With COVID-19 numbers rising, most of our staff are currently working from home. Our staff who went away over the holidays are working from home with the 14-day mandatory quarantine. Some of our core staff members on the operations team are currently working at the office to continue shipping orders out and running the 3D print farm.

Lead times for new orders

The current lead time for LongMills is 4-6 weeks.

We expect lead times to remain around this range for the next little while as we have had a large influx of orders come in during December and into January. We currently sell machines than we are able to build per week, which means that our lead times will not decrease until we are further able to scale production even more.

We are currently in the process of hiring additional staff to help us decrease our lead times, as our current bottleneck is from how quickly we can pack and assemble kits.

I am expecting some volatility in the lead time near the end of February and March, as we will likely be running out of gantries and rails around this time. We are currently working on producing more parts but there have been steel shortages and fluctuating aluminum prices that have affected the industry.

Once we begin to run out of these parts, lead times will likely change.

Besides rails and gantries, we have ordered 1000 machines worth of other stock, such as lead screws, electronics, motors, v-wheels, nuts, fasteners… so these items should keep us going until March/April.

Currently, about 40% of Batch 4 has been sold.

Current lead times

Orders #27725 and onward are expected to begin shipping Jan 11th. We expect to ship around 40-50 units per week until we are clear of the backlog of orders.

Orders #27725 to #27883 expected to ship week of Jan 11

Orders #27885 to #28016 expected to ship week of Jan 18

Orders #28017 to #28092 expected to ship week of Jan 25

Orders #28094 and onwards expected to ship after Feb 1st.

Commonly asked questions

If you are interested in ordering a LongMill please read this section.

Is there any way to skip the line/get my machine faster?

• No. To keep things fair for all of our customers, we ship all orders based on when they were ordered. There are no exceptions. The only way to get a machine faster is to order one sooner. If we have updates to the lead time, they will be posted here and on the forum: https://forum.sienci.com/t/list-of-shipped-machines/1215. If you want to see where you are in the queue for your order, please check the forum.

Does it make a difference in when I get my machine if I pick it up?

• The only difference it will make will be that you will not have to wait for the shipping/transit time for the machine to ship. Typically, machines take around 1-3 days to ship within Ontario. Otherwise, there is no difference.

When do you charge my card/take payment for my order?

• Your card will be charged at the time you place your order. This is to ensure your place in line, purchase parts ahead of time, and have the most accurate estimates on production and delivery.

How can I cancel my order?

• You can cancel your order with no penalty any time before your order ships. Please contact us through our website or email us with your order number and a request to make a cancellation. A refund will be processed through your original method of payment.

Can I add other items to my order before it ships?

If you’ve ordered a LongMill and wish to add other items to your order afterwards before it ships, please choose “Local pickup” (for free shipping) and add your LongMill order number. Some items (such as the T-track sets) cannot be combined for shipping.

To read the update before this, please visit https://sienci.com/2020/11/09/november-production-updates/

For more day to day shipping updates please check https://forum.sienci.com/t/list-of-shipped-machines/1215/210

Hi folks, this is our November production update pt2.

If you are reading this because you are planning on ordering a machine, I ask that you please read this update carefully as will provide important information and answer many of the common questions you may have. If you have any other questions that are not answered in this post, please check the FAQ. For any info not provided in this post or in the FAQ, feel free to get in touch with us.

Since the middle of the year, the LongMill has seen tremendous growth, thanks to users all around the world. Thank you to everyone who’s taken the time to recommend the LongMill to their peers and community.

We have been struggling for the past year to keep up with the demand and have been working on scaling operations. Batch 4, our latest batch will consist of 1000 LongMill units and I expect this batch to last at least for the next 4 to 6 months, letting me have a breather (since I’m the one mostly in charge of ordering all of the parts for the machine) and finally shorten the lead time on the LongMill. Things have really come a long way since October 2019, when we first started shipping the first LongMills.

Current lead times

For a full, up to date list of shipped/machines to be shipped, please visit https://forum.sienci.com/t/list-of-shipped-machines/1215. We typically update this page with orders that are waiting to be shipped to help customers see where they are in the queue.

If you have already ordered a machine, you can likely find an estimate on when your machine will ship.

New schedule —

Order #27081 – #27264: Estimated to ship Nov 26 to Dec 4

Order #27265 – #27354: Estimated to ship Dec 7 to Dec 11

Orders after #27359: Estimated to ship after Dec 14*

*Most orders after #27359 will likely ship the week of Dec 21st and beyond

Lead times for new orders

New orders for LongMills are expected to ship in 4 to 8 weeks. We will continue to update lead times as production progresses.

Some things that may impact the lead times:

• Delays in shipping for incoming parts

We expect to have inventory to ship 800 units arrive by the end of December as well as enough stock to ship the remaining backlog of orders.

• Holiday season delays

Sienci Labs Inc. will be on holidays from Dec 24, 2020 to Jan 4, 2020. We are currently working extra hours to pre-pack units to make up for the lost week. However, depending on our incoming volume of sales this may cause some delays.

Some staff will be available on reduced hours to assist with customers.

Shipping times during the holiday season also tends to be a bit dicey as well.

• Quality checks

If the incoming parts do not meet our quality standards, we may need to remanufacture or reorder parts to meet these standards.

Current bottlenecks

Dust shoe brackets

Current stock: <60pcs

Incoming stock: 500pcs

Estimated arrival date: Dec 4 In stock

Router mounts and motor spacers

Current stock: <80pcs

Incoming stock: 1000pcs

Estimated arrival date: Dec 17 First batch of 75 has arrived. Remaining parts expected to arrive first week of January

Driver boards

Current stock: <180 sets

Incoming stock: <1000 sets

Estimated arrival date Dec 23 In stock

We will continue shipping machines with the stock available and resume shipping once new parts arrive.

Holiday schedule

Sienci Labs Inc. and our staff will be on vacation for the holidays between Dec 24, 2020 to Jan 4, 2021. Communication and shipping during this time may be limited.

For questions and inquiries, we recommend emailing us through our contact form as one of our staff may be available to help during this holiday season.

Commonly asked questions

If you are interested in ordering a LongMill please read this section.

Is there any way to skip the line/get my machine faster?

• No. To keep things fair for all of our customers, we ship all orders based on when they were ordered. There are no exceptions. The only way to get a machine faster is to order one sooner. If we have updates to the lead time, they will be posted here and on the forum: https://forum.sienci.com/t/list-of-shipped-machines/1215. If you want to see where you are in the queue for your order, please check the forum.

Does it make a difference in when I get my machine if I pick it up?

• The only difference it will make will be that you will not have to wait for the shipping/transit time for the machine to ship. Typically, machines take around 1-3 days to ship within Ontario. Otherwise, there is no difference.

When do you charge my card/take payment for my order?

• Your card will be charged at the time you place your order. This is to ensure your place in line, purchase parts ahead of time, and have the most accurate estimates on production and delivery.

How can I cancel my order?

• You can cancel your order with no penalty any time before your order ships. Please contact us through our website or email us with your order number and a request to make a cancellation. A refund will be processed through your original method of payment.

Are there any holiday discounts coming up?

• We will not be offering any holiday discounts such as for Black Friday/Boxing Day. We generally do not offer discounts since we prefer to offer the best price for our products so that you get the best deal for our products regardless of when you purchase. This also helps keep production levels stable throughout the year and ensure we produce products of the highest quality. So if you place an order now or later, be rest assured you’ll be getting the best deal.

Hi folks. This is our November production update.

For more day to day shipping updates please check https://forum.sienci.com/t/list-of-shipped-machines/1215/210

For all other production updates and company news, please check out the blog: https://sienci.com/blog/

If you are reading this because you are planning on ordering a machine, I ask that you please read this update carefully as will provide important information and answer many of the common questions you may have. If you have any other questions that are not answered in this post, please check the FAQ. For any info not provided in this post or in the FAQ, feel free to get in touch with us.

Current lead times

For a full, up to date list of shipped/machines to be shipped, please visit https://forum.sienci.com/t/list-of-shipped-machines/1215. We typically update this page with orders that are waiting to be shipped to help customers see where they are in the queue.

We are currently slightly ahead of schedule. Orders between #26650 to #26675 have now already been shipped (originally estimated to ship the week of Nov 16).

New schedule —

Order #26685 – #27059: Estimated to ship Nov 19 to 27

Order #27066 to #27232: Estimated to ship week of Nov 30

Order #27235 and newer: Estimated to begin shipping Dec 14*

*Remaining orders are estimated to ship 30 to 50 units per week from mid-December. Please allow up to 8 – 12 weeks from the date of your order for your machine to ship to account for delays**.

**There are some parts that require to arrive to our shop to be assembled and packed before they can be shipped out. These estimates rely on these parts to arrive on schedule. Delays may occur if these parts do not arrive on time. Delays can typically take 1-3 weeks.

Current production bottlenecks

We have a couple of parts we are waiting for to arrive to be able to start shipping machines. We expect that once the couplers arrive we will be able to ship the first 58 units (the number of remaining power supplies that we have), with the remaining 50ish units ready to ship once the power supplies arrive at the end of November.

6.35mm to 8mm couplers

Current stock: <10

Estimated arrival date: Nov 13 – Nov 18

Power supplies

Current stock: 58

Estimated arrival date: Nov 27

We have over 100 sets of all other parts that can be used to ship units after these two parts arrive. Please note that the shipping times may vary (usually by a few days) so they might not arrive exactly at the specified time.

We expect all other parts (1000 sets) to arrive between the last week of November and mid-December.

Commonly asked questions

If you are interested in ordering a LongMill please read this section.

Is there any way to skip the line/get my machine faster?

• No. To keep things fair for all of our customers, we ship all orders based on when they were ordered. There are no exceptions. The only way to get a machine faster is to order one sooner. If we have updates to the lead time, they will be posted here and on the forum: https://forum.sienci.com/t/list-of-shipped-machines/1215. If you want to see where you are in the queue for your order, please check the forum.

Does it make a difference in when I get my machine if I pick it up?

• The only difference it will make will be that you will not have to wait for the shipping/transit time for the machine to ship. Typically, machines take around 1-3 days to ship within Ontario. Otherwise, there is no difference.

When do you charge my card/take payment for my order?

• Your card will be charged at the time you place your order. This is to ensure your place in line, purchase parts ahead of time, and have the most accurate estimates on production and delivery.

How can I cancel my order?

• You can cancel your order with no penalty any time before your order ships. Please contact us through our website or email us with your order number and a request to make a cancellation. A refund will be processed through your original method of payment.

Are there any holiday discounts coming up?

• We will not be offering any holiday discounts such as for Black Friday/Boxing Day. We generally do not offer discounts since we prefer to offer the best price for our products so that you get the best deal for our products regardless of when you purchase. This also helps keep production levels stable throughout the year and ensure we produce products of the highest quality. So if you place an order now or later, be rest assured you’ll be getting the best deal.

New projects we are working on

We’re excited to announce that we have onboarded two new software developers to our team, and we are continuing to work on different hardware and software projects with our current team. We aim to continue to provide new development and technology to this field to make CNC more accessible and easier to use for everyone. Here are some of the things you should watch out for in the next few months:

• Toolchain selector (a tool to help you select the best software to use for your project)
• Improvements to CAMLab (our 3D CAM software powered by Kiri:Moto)
• A new gcode sending program (which aims to be a simple to use, stable option over CNCjs and UGS)
• New controller, driver, and firmware improvements (to make motion control on the LongMill even better)
• Redesigning 3D printed parts on the LongMill to steel sheet metal parts (reduce 3D printing bottlenecks and improve strength)

Hi folks. This is our October production update.

For more day to day shipping updates please check https://forum.sienci.com/t/list-of-shipped-machines/1215/210

All info about delivery times, as well as commonly asked questions can be found here: https://sienci.com/2020/09/09/september-production-updates/. If you are looking to order a LongMill, please read the September update.

For customers who have a LongMill order on backorder

All Batch 3 machines have now been sold! New orders coming in will be part of Batch 4. If you ordered a machine before the LongMill went on backorder (it will have shown on the product page if it was on backorder or not), then you will have your machine shipped in 6 weeks (or hopefully less). If you are not sure if your machine is in Batch 3 or 4, order numbers #26649 and lower are in Batch 3, and orders numbered #26650 and above are in Batch 4.

We currently have all of the parts needed to fulfill orders in Batch 3, and we are working on packing and assembling kits to ship machines. Updated shipping schedules can be found here: https://forum.sienci.com/t/list-of-shipped-machines/1215

Everyone who is in Batch 3 should expect to be getting their machine within the next 2-3 weeks.

We are currently waiting on parts to arrive for Batch 4. Parts are currently coming in and we expect to have all of the parts to start shipping Batch 4 in the middle of November. This means that if you are in Batch 4, you should expect to start seeing Batch 4 machines to start shipping in the middle of November.

Batch 4 will consist of 1000 LongMills, which will hopefully alleviate the long wait times and give us more time between batches to stock up on machines.

Expected Batch 4 Shipping Schedule (this is an estimate, and may change over time)

Order #26650 – #26751: Week of Nov 16

Order #26757 – 26820: Week of Nov 23

Expanding the Sienci Labs office

With the high demand for LongMills, we are currently working on expanding our office space to help get more machines out the door. We will be moving into the office space next door to add an additional 4800sqft of shop space at the end of October. This is good timing as our next-door neighbors are in the process of moving out.

With our current space, we are producing around 120 units per month. However, we expect to be able to produce around 300 units per month once we have expanded into the new space. We will also have access to additional space at the rear of the building for storage to hold all of the extra materials we’ll need on hand.

Changes to the LongMill design

Batch 3 and 4 machines come with incremental updates to the design to improve reliability, ease of assembly, and functionality. Improvements are rolled out over time, rather than in set versions or changes. Here are some of the updates. These are all of the improvements with current machines shipped now.

Locking motor connectors

We’ve improved the design of the motor connector to provide a more secure connection between the motor and the wiring that goes to the controller. This change has completely eliminated issues coming from cables becoming detached from the motor body.

Detachable E-stop/Power switch

The latest version of the LongBoard now uses a detachable E-stop as a power switch. Users can use this E-stop to turn on and off their machine, as well as cutting the power to the controller itself. Users can use the supplied 3ft cable to place the E-stop in a convenient place, or use a longer wire to if needed. Documentation of the LongBoard can be found here: https://sienci.com/dmx-longmill/longboard-documentation/

Silver Dacromet coated fasteners

We have replaced black oxide 12.9 grade fasteners with silver dacromet/geomet coated fasteners (hexavalent-chromium free) fasteners to make assembly more pleasant for our customers as these fasteners do not require oil or grease for rust prevention. Please note that black oxide fasteners are still used in some areas but the large majority of fasteners used on the LongMill have been switched over.

Larger ACME locking nuts

Locking nuts on all lead screws have been increased in length to prevent the head of the set screw from touching the bearing.

Additional noise filtering on the LongBoard

The LongBoard comes with additional circuitry to protect it from errant signals for better reliability when using advanced features such as spindle control, limit switches, and more.

The LongBoard also has an additional red LED on the top to make it easier to see if it is powered on or off.

Known issues and updates to our quality control process

I’m happy to report that our ongoing improvements to our QA and machine design have drastically reduced the number of customer issues, and with the implementation of Zendesk and additional processes and training for our staff means that it is easier to get high-quality help. These are some known issues that have affected a small number of customers.

V-wheels

One of the most dramatic quality issues have been with v-wheel sizing. For the complete saga, please read our blog post here: https://sienci.com/2020/08/11/the-epic-saga-of-the-v-wheels/

At the beginning of our production cycle, we found that the v-wheels that we had received from our manufacturer was manufactured incorrectly. Not only did we find issues with this particular batch of wheels, but wheels from other manufacturers would have the same sizing problems.

To address this issue we have ordered in v-wheels from multiple manufacturers to ensure that we have stock of the right size and quality v-wheels. Although we still have inconsistencies of wheels coming in, we have been checking and QAing each v-wheel before shipping them out to ensure that they work correctly.

Power switch

A small number of customers with earlier versions of the LongBoard reported power switches failing. This is due to oxidation on the terminal preventing the power switch from making a proper connection. We have replaced controllers under warranty for switch failure, and we have assisted customers who have this failure out of warranty to do the repair themselves. The repair itself is fairly straightforward and allows for the LongBoard to continue to be operational. Customers can also bring their controllers/ship us their controllers to us to have them fixed for free.

Newer LongBoards (assembled in late June and onwards) come with additional switch protection circuitry that prevents the switch from failing. The detachable E-stops are also significantly more robust. Since this design update, we have not had reports of power switch failure.

608ZZ Flange Bearings

The inner race of the 608ZZ flange bearings that are used to support the lead screws have been found to be tighter than from previous batches. It appears most customers have managed to install them normally, or with a mallet or other tool to get them into place. However, over aggressive force can cause the lead screw or bearing to get damaged. Customers with issues with installing their lead screws and bearings have been shipped replacements. We are currently waiting on a new batch of bearings with C5 clearance which will allow for easier installation.

Hi everyone. Hope everyone is staying safe. This is our production update for September.

If you are reading this because you are planning on ordering a machine, I ask that you please read this update carefully as will provide important information and answer many of the common questions you may have. To be frank, we’d rather be working on building your machines as fast as we can rather than answer questions that can be answered here. I will try to provide as much information for our customers here and update this post over the next few weeks as well.

For customers who have already ordered a LongMill

We are currently shipping machines out as quickly as possible. You can follow our progress here: https://forum.sienci.com/t/list-of-shipped-machines/1215/210

If your machine was ordered but you do not see it posted on the list, please wait a few days for it to be updated.

For customers who are ordering a machine now/planning on ordering a LongMill

As of time of writing (Sept 9, 2020), we are nearly sold out on all Batch 3 machines. I have updated our ordering page to show the current stock availability for LongMills.

If you order a machine that shows “in-stock”, the lead time is 6-8 weeks.

If you order a machine that is “backordered”, the estimated lead time is 8-12 weeks.

• For further info about production, please check our October update: https://sienci.com/2020/10/08/october-production-updates/
• We require full payment for every LongMill order. This is to ensure your spot in line. You can cancel at any time before your machine ships.

Commonly asked questions

Is there any way to skip the line/get my machine faster?

• No. To keep things fair for all of our customers, we ship all orders based on when they were ordered. There are no exceptions. The only way to get a machine faster is to order one sooner.

Does it make a difference in when I get my machine if I pick it up?

• The only difference it will make will be that you will not have to wait for the shipping/transit time for the machine to ship. Typically, machines take around 1-3 days to ship within Ontario. Otherwise, there is no difference.

When do you charge my card/take payment for my order?

• Your card will be charged at the time you place your order. This is to ensure your place in line, purchase parts ahead of time, and have the most accurate estimates on production and delivery.

How can I cancel my order?

• You can cancel your order with no penalty any time before your order ships. Please contact us through our website or email us with your order number and a request to make a cancellation. A refund will be processed through your original method of payment.

Hi everyone. Hope everyone is staying safe out there. Here are production updates for August.

If you want to read more day to day updates please visit: https://forum.sienci.com/t/list-of-shipped-machines/1215/113

To start, I’m happy to announce that machines are being shipped out now. We’ve sorted through all of the hurdles with v-wheel-gate and getting all the other parts in. As the time of writing, we are getting v-wheels from multiple different sources to keep machines going out the door.

So machines are going out the door now, and we are working to get through our backlog.

Lead times for LongMills

Lead times for LongMills is currently 6-8 weeks.

To answer some common questions:

---

When is my card charged?

Your card is charged as soon as you place the order.

---

Your store says that the LongMill is “in-stock”. Does that mean that my machine will ship sooner than the 6 week lead time?

Although we have machines “in-stock”, due to the time it takes to pack and assemble each kit, there will still be a wait time.

For more day to day type updates, please check https://forum.sienci.com/t/list-of-shipped-machines/1215

—-

We are still working on ramping up production to fulfill orders more quickly, however, due to high demand and the waiting list we are working through, it looks like it may be some time until lead times will get shorter.

Right now in the middle of August, we’ve sold around 70% of our batch of 500 LongMills, and I am working on building Batch 4 (another 500 machines). I am estimating that we will be out of stock on Batch 3 by the end of September (*UPDATE* as of Sept 9, we are out of stock on Batch 3). Please check newer updates for info about production). Batch 4 will likely start shipping around the middle to end of October.

We are working hard to get machines out the door as quickly as we can while making sure we keep our quality standards high. I am also considering the safety of our workers as I am refraining from hiring additional in-house staff to reduce the risk of COVID-19 transmission.

Shipping times

There is currently a general slowdown in shipping times globally. Although most shipments come within the typical times, we have had a couple of orders that have been either lost in transit or take around 2 weeks to get from our shop to the customer. I would ask that customers please take into account that shipping times may be slower than usual due to COVID-19 when considering a purchase. If you need help with an order that has been delayed or lost, please contact us here: https://sienci.com/contact-us/

It seems like most delays are coming from Southern states and Southern California.

Improving customer support

We now have Zendesk set up! That means that if you contact us through our web forms, you can have your questions and queries answered more quickly!

We get hundreds of emails a week. If you are looking for info and want to help us get away from the computer, the large majority of questions can be answered through reading our FAQ: https://sienci.com/faq/

https://sienci.com/contact-us/

https://sienci.com/contact-us/technical-help/

While you wait

Did you know all of the resources for the LongMill are publicly accessible and can be found here: https://sienci.com/resources?

Also, if you haven’t seen the latest dust shoe design, make sure to check it out!

*Update* We are providing additional updates on orders that have already been placed here: https://forum.sienci.com/t/list-of-shipped-machines/1215/4

Hi everyone, here’s a new production update for our LongMills. If you are planning to order a machine I would recommend reading this post carefully as it will provide more info on when you should expect to receive your order.

Please note that if you already placed an order, the lead time that was indicated on the website is accurate to your order at the time of purchase. For most people June 22, 2020 to July 2nd at 11AM, the estimated lead time is 4 weeks. For folks that placed an order before the 22nd, we are waiting on a batch of aluminum rails to arrive (probably sometime today) to start shipping remaining orders next week. People who place an order for a LongMill may need to wait a little longer as we clear our backlog of orders.

Over the past week, our average number of LongMills sold per day has more than doubled since the previous week. To account for the jump in day to day sales, we need to update our lead times to reflect the change.

We will update our lead time to 6 weeks for new orders to ensure that we have enough time to build high-quality kits to our new customers and provide enough time for potential delays. If you are looking to get a LongMill and want to get it as soon as possible to place an order sooner rather than later because:

• You will be closer to the front of the line on receiving your machine, as we ship in order of when the purchase was made
• It helps us plan out longer-term production to give us more time to prepare materials, equipment, and labor

I will also note that you may cancel your order any time before your order ships with no penalties/questions.

We are away this Friday

Happy Canada Day everyone!

For our international friends, today is a statutory holiday in our country. We will be in the office today but we will be taking this Friday (July 3) off to ride moose, hunt for polar bear eggs, drink maple syrup, and shovel the snow off our driveways.

We may not be available for pickups and shipments, emails, and calls on this day. We will be back to work on Monday.

In celebration of Canada Day, here are some cool projects to share!

View this post on Instagram

A post shared by Kerri (@zaluski_designs)

View this post on Instagram

A post shared by Andrew Shortt (@avwoodcraftcanada)

View this post on Instagram

A post shared by sienci.com (@siencilabs)