Category: Production Updates

Hi everyone, this is a production update for July and August. I’m happy to announce that we are expecting the lead times for the next 400 machines to be 1 to 2 weeks (update, as of August 10, lead times for LongMills is under 1 week). For the most part, we expect most machines to ship within a few days. Any orders that are still pending shipment at the time of writing should be shipped by Tuesday of next week.

All of the parts that we were waiting on for this part of the batch have now arrived and we should not be seeing any major delays in shipping for roughly the next 8 weeks.

During part of July, we ran into some part shortages, such as with our control boards, Delrin anti-backlash nuts, and drivers. We also had a short period of time where our print farm was also shut down due to a shortage of filament. These shortages were caused primarily due to shipping delays. We’ve finally have gotten all of our parts without much issue, and can continue production.

At this point, we will be able to produce another 400 units without running into supply shortages. There are still a number of components we expect to start running out of once we ship the 400 units, including:

• Rails
• Gantries and other steel components
• Control boards

We have placed orders for these items at the time or writing or are in the process of ordering these parts.

In any case, that’s our update for this month (and August). Happy making!

Hey everyone, this is our June production update. For previous production updates and other company news, please check our blog.

It’s continued to be a busy month for April, but as we talked a little bit in our previous update for April/May, we have continued to shorten our lead times. We’ve taken the time to train some of our staff on new responsibilities and reorganize and plan production for the coming months. We are near the end of our run of Batch 4 machines and are starting to prepare for shipping Batch 5 in June.

In terms of COVID, Ontario has slowly seen a decrease in cases and more of our staff are becoming vaccinated. We are fortunate to have had no cases so far, and hopefully none until the end of the pandemic.

Lead Times

Lead times are expected to average around 1-2 weeks for this month, however we are starting to face shortages in parts that will rely on the timely arrival to keep up with production. Some of these parts include:

• E-stops
• Touch plates
• Arduinos
• Delrin V-wheels

We expect these parts to arrive in 1-2 weeks. However, this may change if we face delays in transit. We will keep lead times updated on the product page to account for these changes.

Supply Chain

There have been some minor bumps along the way in terms of supply chain especially due to current worldwide events, but luckily with early planning and dedication from the manufacturers we work with, the supply chain process for Batch 5 has been relatively smooth.

One area that we’ve seen a large spike in prices have been with drivers and Arduinos. Due to the chip shortage, many of the components that go into the LongBoard controller have gone up in price. Most ICs that go into this production have doubled in price, and new products that we are working on that involve chips may be delayed due to the unavailability of chips. We have acquired parts for the next 500 controllers with approximately another 100 controllers in stock, but we may need to be cautious of continuing shortages for the rest of 2021.

On the topic of spiking prices, steel prices have gone up more than double since the start of the pandemic, affecting the price of gantries and other steel components that go into making the LongMill. On a lesser level, copper, tungsten carbide, and other raw materials have increased overall prices for many components as well such as E-stops and end mills. Cardboard shortages with our packaging manufacturer have also affected costs and lead times a few times over the last few months too.

Luckily due to improving processes and increasing batch sizes, we have been able to find other ways to save costs and so we don’t expect to have major changes in pricing for our products, however, it is a reality that we may need to face at some point that our company will have to account for changing material prices by increasing the prices of our products.

We have also been affected by the shipping fiascos that have been happening around the world as well. Although we weren’t directly involved in the Suez Canal crisis, we have experienced slowdown in some shipments due to this situation. At the time of writing, most of the parts that we need for Batch 5 production are in transit within Canada (by rail) or are in production with local manufacturers. A couple of parts that we are still waiting on that are in transit by sea include:

• Router mounts
• Couplers
• Delrin nuts
• 3D printer filament

The remaining components for Batch 5 are expected to arrive this month but won’t be complete for shipping until these parts arrive.

Manufacturing

There have been a few changes in manufacturing at Sienci Labs. Here are some of the things that have been going on.

One small change is the material that we have made the ACME nuts from, switching from stainless steel to brass. Brass has shown to be easier to work with in terms of manufacturing and forming threads. In previous manufacturing batches, a portion of nuts were rejected due to rough threading that made it difficult to thread onto the lead screws. The new brass nuts are of much better quality.

As part of the transition from steel shoulder brackets and drag chain mounts, Batch 5 kits will use M8-16mm bolts instead of M8-25mm bolts to mount these parts. There is no functional change, as the longer bolts are a carryover from when longer bolts were needed on the 3D printed parts.

Next, we are switching to e-coating our gantries from powder coating. We believe that e-coating is an excellent alternative to powder coating as it provides a cleaner, more consistent surface which is important for our XZ gantry assemblies. In some of our recent batches of powder-coated steel, we were running into issues where paint contamination and dripping would either produce cosmetic defects or affect the assembly of the parts because of the unevenness of the surface. E-coating does have a thinner surface, which theoretically means that it offers less scratch resistance on parts. However, based on samples that we have been provided of our parts after being e-coated, we have seen significantly better resistance to chipping and surface quality, without much difference in scratch resistance. This change should decrease manufacturing costs while improving overall quality.

In the last batch, we switched to using M3 screws with captive washers to help keep the screws from coming loose. For these screws, we have switched from stainless steel screws to Class 12.9 alloy, which is a much stronger screw that will prevent head stripping. Head stripping has been a minor inconvenience as removing stripped screws takes a while.

We’ve added three new CR30s (3D Print Mills), a belt based 3D printer. These machines will add additional 3D printing capacity with the benefit of being able to continually print repeated parts. We are currently in the stage of testing and tuning these machines, but we expect each printer to do the work of 4 standard 3D printers, increasing our print capacity by approximately 25%.

Design

Batch 5 comes with some very minor design changes to the LongMill.

First to mention is that motor shafts on the X and Y will be fully round. This is due to a very small number of customers reporting their motor shafts breaking off. The engineers at LDO Motors and us have confirmed that the full shafts will prevent this.

We are manufacturing a slightly modified 65mm router mount to eliminate the need to use M5-12mm screws. Because of the drill tap depth of the four mounting screws in the back of the router, shorter M5 screws were needed compared to the rest of the machine assembly. With the new router mounts, M5-25mm screws can be used on all parts of the router mount. We have also relocated the additional tapped holes that are used for mounting to the front of the mount for easier installation of accessories such as the LaserBeam.

New ACME Delrin nuts have been manufactured without the counterbore, which were an unnecessary feature for our application.

Shipping

Shipping to US and Canada have been reliable overall and seems to have returned to pre-COVID speeds.

We had some delays with Canada Post shipments going to the US via US Air Parcel, so as an alternative we would recommend using UPS.

We have had several issues with customs for shipments going to Mexico this past month that are new. If you have an order that needs to go to Mexico, please let us know in case we need to make other arrangements.

Hi everyone, this is our April pt 2. and May production update.

If you’re looking to order a machine or waiting on one to show up, please read this update to find out what’s going on in our shop.

For previous production updates, please check our blog (https://sienci.com/blog/).

If you are looking for an update on where your order is on the waiting list, please check our list (https://forum.sienci.com/t/list-of-shipped-machines/1215)

Lead times for new orders

We’re happy to announce that lead times will be dropping from 3-5 weeks to 2-3 weeks!

*UPDATE – We have now cleared our backorder. New orders will ship within one week!*

This comes due to a flattening out in the number of orders we are getting, as well as the additional staff that we’ve brought on to continue packing and shipping machines. We are aiming to keep our lead times within two weeks, however, we are stating our lead time as 2-3 weeks to provide ourselves an additional 2-week buffer for any unforeseeable delays.

It’s exciting to finally get back down to our 2-3 week lead time, as we have seen a major backlog of orders since around June of last year and it wouldn’t have been possible without the hard work and dedication of the Sienci Labs team. As our production capacity meets the demand for the LongMill, this gives us the opportunity to dedicate more time to developing other parts of the company such as marketing, customer support, and technical development. We also expect to see improvements in the productivity and efficiency of our production, giving us more flexibility in the number of machines we can sell and ship.

At the time of writing, we have around 270 machines in stock. We expect to keep our lead times at around 2 weeks until we run out of this stock.

Batch 5 production

We are currently shipping machines for Batch 4 and are producing parts for Batch 5. Parts for Batch 5 will be arriving between May and June. Once we run out of parts for Batch 4, new customers will need to wait for all of the parts in Batch 5 to arrive for us to start shipping again.

Batch 5 will consist of 1000 LongMills.

Commonly asked questions

If you are interested in ordering a LongMill please read this section.

If I place an order today, how long will it take to ship?

2-4 weeks

Is there any way to skip the line/get my machine faster?

• No. To keep things fair for all of our customers, we ship all orders based on when they were ordered. There are no exceptions. The only way to get a machine faster is to order one sooner. If we have updates to the lead time, they will be posted here and on the forum: https://forum.sienci.com/t/list-of-shipped-machines/1215. If you want to see where you are in the queue for your order, please check the forum.

Does it make a difference in when I get my machine if I pick it up?

• The only difference it will make will be that you will not have to wait for the shipping/transit time for the machine to ship. Typically, machines take around 1-3 days to ship within Ontario. Otherwise, there is no difference.

When do you charge my card/take payment for my order?

• Your card will be charged at the time you place your order. This is to ensure your place in line, purchase parts ahead of time, and have the most accurate estimates on production and delivery.

How can I cancel my order?

• You can cancel your order with no penalty any time before your order ships. Please contact us through our website or email us with your order number and a request to make a cancellation. A refund will be processed through your original method of payment.

Can I add other items to my order before it ships?

If you’ve ordered a LongMill and wish to add other items to your order afterwards before it ships, please choose “Local pickup” (for free shipping) and add your LongMill order number. Some items (such as the T-track sets) cannot be combined for shipping.

Hi everyone, here is our April production updates. If you’re looking to order a machine or waiting on one to show up, please read this update to find out what’s going on in our shop.

For previous production updates, please check our blog (https://sienci.com/blog/).

If you are looking for an update on where your order is on the waiting list, please check our list (https://forum.sienci.com/t/list-of-shipped-machines/1215)

Lead times for new orders

We are happy to announce that we will be shortening our lead time from 4-6 weeks to 3-5 weeks! It’s been a big effort by the operations team to slowly start whittling away on our lead times.

Why the change? Well we have a couple of factors.

First of all, most of the machine orders we’ve received, we’ve been able to ship within 3 weeks this month. Having kept this up for the last little bit, we feel confident that we can continue shipping this rate and it is likely that orders that are currently waiting on their machines should see them a little earlier than initially stated on our estimate.

The second is with the availability of parts. With the exception (at this current moment) ACME locking nuts and touch plate wiring which are expected to arrive in the next 1-2 weeks, we have around 2 months of stock remaining. This means that we have the parts here in the shop, and the bottleneck is with how quickly we can pack, assemble, and ship parts.

That being said, Batch 5 parts are now in production and most of the parts that will go into Batch 5 will arrive at the end of April and middle of March. This means that if we sell out of our current stock before then, there will likely be a gap where shipping will be on pause as we prepare to ship Batch 5 machines. At the time of writing, we have 319 machines in stock.

Once we start to run low on stock, I will post another update to let everyone know.

Commonly asked questions

If you are interested in ordering a LongMill please read this section.

If I place an order today, how long will it take to ship?

3-5 weeks.

Is there any way to skip the line/get my machine faster?

• No. To keep things fair for all of our customers, we ship all orders based on when they were ordered. There are no exceptions. The only way to get a machine faster is to order one sooner. If we have updates to the lead time, they will be posted here and on the forum: https://forum.sienci.com/t/list-of-shipped-machines/1215. If you want to see where you are in the queue for your order, please check the forum.

Does it make a difference in when I get my machine if I pick it up?

• The only difference it will make will be that you will not have to wait for the shipping/transit time for the machine to ship. Typically, machines take around 1-3 days to ship within Ontario. Otherwise, there is no difference.

When do you charge my card/take payment for my order?

• Your card will be charged at the time you place your order. This is to ensure your place in line, purchase parts ahead of time, and have the most accurate estimates on production and delivery.

How can I cancel my order?

• You can cancel your order with no penalty any time before your order ships. Please contact us through our website or email us with your order number and a request to make a cancellation. A refund will be processed through your original method of payment.

Can I add other items to my order before it ships?

If you’ve ordered a LongMill and wish to add other items to your order afterwards before it ships, please choose “Local pickup” (for free shipping) and add your LongMill order number. Some items (such as the T-track sets) cannot be combined for shipping.

Hi everyone, this is our March production update. If you are looking to order a machine or if you’re waiting on your machine to come in, please read this to find out what’s happening in the shop.

For previous production updates, please check our blog (https://sienci.com/blog/).

If you are looking for an update on where your order is on the waiting list, please check our list (https://forum.sienci.com/t/list-of-shipped-machines/1215)

Lead times for new orders

The current lead time for LongMills is 4-6 weeks.

Production has continued to move smoothly. Our February update mentioned that we were running low on aluminum rails and steel gantries. I am happy to announce that these parts have arrived and we won’t need to stop shipping due to these parts. We are still waiting on the ACME locking nuts but the manufacturer has confirmed that they are completed and should be on the way soon, so we should be ok with those parts as well.

Our manufacturer for the rails has noted that the finish and quality of the new rails looks to be better than the last batch, which we are happy about.

We have also restocked on a few other parts, including packaging material, shoulder brackets, drag chain mounts, and acrylic parts, and we expect to have another large batch of parts arrive mid to late April.

I believe we are also now back in stock for all of our end mills and cutting tools.

Commonly asked questions

If you are interested in ordering a LongMill please read this section.

If I place an order today, how long will it take to ship?

4-6 weeks.

Is there any way to skip the line/get my machine faster?

• No. To keep things fair for all of our customers, we ship all orders based on when they were ordered. There are no exceptions. The only way to get a machine faster is to order one sooner. If we have updates to the lead time, they will be posted here and on the forum: https://forum.sienci.com/t/list-of-shipped-machines/1215. If you want to see where you are in the queue for your order, please check the forum.

Does it make a difference in when I get my machine if I pick it up?

• The only difference it will make will be that you will not have to wait for the shipping/transit time for the machine to ship. Typically, machines take around 1-3 days to ship within Ontario. Otherwise, there is no difference.

When do you charge my card/take payment for my order?

• Your card will be charged at the time you place your order. This is to ensure your place in line, purchase parts ahead of time, and have the most accurate estimates on production and delivery.

How can I cancel my order?

• You can cancel your order with no penalty any time before your order ships. Please contact us through our website or email us with your order number and a request to make a cancellation. A refund will be processed through your original method of payment.

Can I add other items to my order before it ships?

If you’ve ordered a LongMill and wish to add other items to your order afterwards before it ships, please choose “Local pickup” (for free shipping) and add your LongMill order number. Some items (such as the T-track sets) cannot be combined for shipping.

Production updates

No major updates for production, we are packing and shipping machines on a regular basis. That being said, there’s lots of other interesting things going on at Sienci Labs that you can read about on our blog: https://sienci.com/blog/

Hello everyone, here is our February Production update. For previous production updates, please check our blog (https://sienci.com/blog/).

If you are looking for an update on where your order is on the waiting list, please check our list (https://forum.sienci.com/t/list-of-shipped-machines/1215)

Please note that Feb 15 is a statutory holiday and we will be closed on that day.

Lead times for new orders

The current lead time for LongMills is 4-6 weeks.

Production has been going at a rapid pace. We have hired 7-8 new staff, 5 of which work in production, packing, and operations to help us catch up on the new backorders.

At the time of writing, just over half of Batch 4 machines have been sold and we are currently in the process of ordering parts for Batch 5.

The current lead time is expected to stay at 4-6 weeks as we expect that our production speed will be limited to a couple of different parts as they are in the process of being manufactured. At the current time these include:

• Aluminum rails
• ACME locking nuts
• Steel gantries

Our manufacturers are working to produce these parts as quickly as possible and we expect to receive these parts in the next couple of weeks.

Some end mills and other add-ons are low or out of stock. We expect some end mills to be back in stock in the next week or two, and the remaining stock to be available at the start of March.

Commonly asked questions

If you are interested in ordering a LongMill please read this section.

Is there any way to skip the line/get my machine faster?

• No. To keep things fair for all of our customers, we ship all orders based on when they were ordered. There are no exceptions. The only way to get a machine faster is to order one sooner. If we have updates to the lead time, they will be posted here and on the forum: https://forum.sienci.com/t/list-of-shipped-machines/1215. If you want to see where you are in the queue for your order, please check the forum.

Does it make a difference in when I get my machine if I pick it up?

• The only difference it will make will be that you will not have to wait for the shipping/transit time for the machine to ship. Typically, machines take around 1-3 days to ship within Ontario. Otherwise, there is no difference.

When do you charge my card/take payment for my order?

• Your card will be charged at the time you place your order. This is to ensure your place in line, purchase parts ahead of time, and have the most accurate estimates on production and delivery.

How can I cancel my order?

• You can cancel your order with no penalty any time before your order ships. Please contact us through our website or email us with your order number and a request to make a cancellation. A refund will be processed through your original method of payment.

Can I add other items to my order before it ships?

If you’ve ordered a LongMill and wish to add other items to your order afterwards before it ships, please choose “Local pickup” (for free shipping) and add your LongMill order number. Some items (such as the T-track sets) cannot be combined for shipping.

Production updates

We have been incredibly busy in the recent months, especially as we’ve had our team grow by over 50% since the beginning of the year.

Here are some changes that we’ve made to improve production:

• Dedicated staff for inventory tracking, QA, and production using automated systems
• Dedicated staff for each packing and assembly station
• Redesign or re-engineering of parts, such as the shoulder brackets and drag chain mount, to alleviate load off the 3D printer farm
• Dedicated staff to run the 3D printer farm
• Use of new automated printing technologies to improve printing throughput
• Reorganization and labelling of stations and parts to make things easier to find
• Use of custom manufacturing certain parts to improve part quality and better control over lead times

We are also working on:

• Improved systems to test electronics, as well as making improvements to our electronics themselves
• New packing tools to reduce the chance of missing parts in kits
• Redesign of machine components to improve manufacturability and performance

A big part of our effort is to improve efficiency, quality, and throughput of our shop to catch up to our backorders. Our goal is to scale our production to be able to handle up to 300 LongMills per month.

Here are some challenges:

• The volume of parts that we are now asking from our manufacturers is reaching a point where we may need to have more than one manufacturer make each part
• Shipping couriers are sometimes not able to handle the volume on their trucks on regular pick-ups
• COVID 19 slowdowns with shipping have affected incoming parts as well as shipping orders. Additionally, shipments going lost or missing shipments have been higher than before

Hi everyone. I hope everyone had a restful holiday season. We have now returned from holidays on Jan 4th and are back getting into the swing of things.

We have started shipping general parts, end mills, and other supplies this week, but machines will start shipping next week (Jan 11). If you placed an order recently that isn’t a LongMill, please note that although most items ship within 1-2 days, there may be some variances in when items ship.

For more day to day shipping updates for LongMills please check https://forum.sienci.com/t/list-of-shipped-machines/1215/

If you are reading this because you are planning on ordering a machine, I ask that you please read this update carefully as will provide important information and answer many of the common questions you may have. If you have any other questions that are not answered in this post, please check the FAQ. For any info not provided in this post or in the FAQ, feel free to get in touch with us.

LongMill production

With COVID-19 numbers rising, most of our staff are currently working from home. Our staff who went away over the holidays are working from home with the 14-day mandatory quarantine. Some of our core staff members on the operations team are currently working at the office to continue shipping orders out and running the 3D print farm.

Lead times for new orders

The current lead time for LongMills is 4-6 weeks.

We expect lead times to remain around this range for the next little while as we have had a large influx of orders come in during December and into January. We currently sell machines than we are able to build per week, which means that our lead times will not decrease until we are further able to scale production even more.

We are currently in the process of hiring additional staff to help us decrease our lead times, as our current bottleneck is from how quickly we can pack and assemble kits.

I am expecting some volatility in the lead time near the end of February and March, as we will likely be running out of gantries and rails around this time. We are currently working on producing more parts but there have been steel shortages and fluctuating aluminum prices that have affected the industry.

Once we begin to run out of these parts, lead times will likely change.

Besides rails and gantries, we have ordered 1000 machines worth of other stock, such as lead screws, electronics, motors, v-wheels, nuts, fasteners… so these items should keep us going until March/April.

Currently, about 40% of Batch 4 has been sold.

Current lead times

Orders #27725 and onward are expected to begin shipping Jan 11th. We expect to ship around 40-50 units per week until we are clear of the backlog of orders.

Orders #27725 to #27883 expected to ship week of Jan 11

Orders #27885 to #28016 expected to ship week of Jan 18

Orders #28017 to #28092 expected to ship week of Jan 25

Orders #28094 and onwards expected to ship after Feb 1st.

Commonly asked questions

If you are interested in ordering a LongMill please read this section.

Is there any way to skip the line/get my machine faster?

• No. To keep things fair for all of our customers, we ship all orders based on when they were ordered. There are no exceptions. The only way to get a machine faster is to order one sooner. If we have updates to the lead time, they will be posted here and on the forum: https://forum.sienci.com/t/list-of-shipped-machines/1215. If you want to see where you are in the queue for your order, please check the forum.

Does it make a difference in when I get my machine if I pick it up?

• The only difference it will make will be that you will not have to wait for the shipping/transit time for the machine to ship. Typically, machines take around 1-3 days to ship within Ontario. Otherwise, there is no difference.

When do you charge my card/take payment for my order?

• Your card will be charged at the time you place your order. This is to ensure your place in line, purchase parts ahead of time, and have the most accurate estimates on production and delivery.

How can I cancel my order?

• You can cancel your order with no penalty any time before your order ships. Please contact us through our website or email us with your order number and a request to make a cancellation. A refund will be processed through your original method of payment.

Can I add other items to my order before it ships?

If you’ve ordered a LongMill and wish to add other items to your order afterwards before it ships, please choose “Local pickup” (for free shipping) and add your LongMill order number. Some items (such as the T-track sets) cannot be combined for shipping.

To read the update before this, please visit https://sienci.com/2020/11/09/november-production-updates/

For more day to day shipping updates please check https://forum.sienci.com/t/list-of-shipped-machines/1215/210

Hi folks, this is our November production update pt2.

If you are reading this because you are planning on ordering a machine, I ask that you please read this update carefully as will provide important information and answer many of the common questions you may have. If you have any other questions that are not answered in this post, please check the FAQ. For any info not provided in this post or in the FAQ, feel free to get in touch with us.

Since the middle of the year, the LongMill has seen tremendous growth, thanks to users all around the world. Thank you to everyone who’s taken the time to recommend the LongMill to their peers and community.

We have been struggling for the past year to keep up with the demand and have been working on scaling operations. Batch 4, our latest batch will consist of 1000 LongMill units and I expect this batch to last at least for the next 4 to 6 months, letting me have a breather (since I’m the one mostly in charge of ordering all of the parts for the machine) and finally shorten the lead time on the LongMill. Things have really come a long way since October 2019, when we first started shipping the first LongMills.

Current lead times

For a full, up to date list of shipped/machines to be shipped, please visit https://forum.sienci.com/t/list-of-shipped-machines/1215. We typically update this page with orders that are waiting to be shipped to help customers see where they are in the queue.

If you have already ordered a machine, you can likely find an estimate on when your machine will ship.

New schedule —

Order #27081 – #27264: Estimated to ship Nov 26 to Dec 4

Order #27265 – #27354: Estimated to ship Dec 7 to Dec 11

Orders after #27359: Estimated to ship after Dec 14*

*Most orders after #27359 will likely ship the week of Dec 21st and beyond

Lead times for new orders

New orders for LongMills are expected to ship in 4 to 8 weeks. We will continue to update lead times as production progresses.

Some things that may impact the lead times:

• Delays in shipping for incoming parts

We expect to have inventory to ship 800 units arrive by the end of December as well as enough stock to ship the remaining backlog of orders.

• Holiday season delays

Sienci Labs Inc. will be on holidays from Dec 24, 2020 to Jan 4, 2020. We are currently working extra hours to pre-pack units to make up for the lost week. However, depending on our incoming volume of sales this may cause some delays.

Some staff will be available on reduced hours to assist with customers.

Shipping times during the holiday season also tends to be a bit dicey as well.

• Quality checks

If the incoming parts do not meet our quality standards, we may need to remanufacture or reorder parts to meet these standards.

Current bottlenecks

Dust shoe brackets

Current stock: <60pcs

Incoming stock: 500pcs

Estimated arrival date: Dec 4 In stock

Router mounts and motor spacers

Current stock: <80pcs

Incoming stock: 1000pcs

Estimated arrival date: Dec 17 First batch of 75 has arrived. Remaining parts expected to arrive first week of January

Driver boards

Current stock: <180 sets

Incoming stock: <1000 sets

Estimated arrival date Dec 23 In stock

We will continue shipping machines with the stock available and resume shipping once new parts arrive.

Holiday schedule

Sienci Labs Inc. and our staff will be on vacation for the holidays between Dec 24, 2020 to Jan 4, 2021. Communication and shipping during this time may be limited.

For questions and inquiries, we recommend emailing us through our contact form as one of our staff may be available to help during this holiday season.

Commonly asked questions

If you are interested in ordering a LongMill please read this section.

Is there any way to skip the line/get my machine faster?

• No. To keep things fair for all of our customers, we ship all orders based on when they were ordered. There are no exceptions. The only way to get a machine faster is to order one sooner. If we have updates to the lead time, they will be posted here and on the forum: https://forum.sienci.com/t/list-of-shipped-machines/1215. If you want to see where you are in the queue for your order, please check the forum.

Does it make a difference in when I get my machine if I pick it up?

• The only difference it will make will be that you will not have to wait for the shipping/transit time for the machine to ship. Typically, machines take around 1-3 days to ship within Ontario. Otherwise, there is no difference.

When do you charge my card/take payment for my order?

• Your card will be charged at the time you place your order. This is to ensure your place in line, purchase parts ahead of time, and have the most accurate estimates on production and delivery.

How can I cancel my order?

• You can cancel your order with no penalty any time before your order ships. Please contact us through our website or email us with your order number and a request to make a cancellation. A refund will be processed through your original method of payment.

Are there any holiday discounts coming up?

• We will not be offering any holiday discounts such as for Black Friday/Boxing Day. We generally do not offer discounts since we prefer to offer the best price for our products so that you get the best deal for our products regardless of when you purchase. This also helps keep production levels stable throughout the year and ensure we produce products of the highest quality. So if you place an order now or later, be rest assured you’ll be getting the best deal.

Hi folks. This is our November production update.

For more day to day shipping updates please check https://forum.sienci.com/t/list-of-shipped-machines/1215/210

For all other production updates and company news, please check out the blog: https://sienci.com/blog/

If you are reading this because you are planning on ordering a machine, I ask that you please read this update carefully as will provide important information and answer many of the common questions you may have. If you have any other questions that are not answered in this post, please check the FAQ. For any info not provided in this post or in the FAQ, feel free to get in touch with us.

Current lead times

For a full, up to date list of shipped/machines to be shipped, please visit https://forum.sienci.com/t/list-of-shipped-machines/1215. We typically update this page with orders that are waiting to be shipped to help customers see where they are in the queue.

We are currently slightly ahead of schedule. Orders between #26650 to #26675 have now already been shipped (originally estimated to ship the week of Nov 16).

New schedule —

Order #26685 – #27059: Estimated to ship Nov 19 to 27

Order #27066 to #27232: Estimated to ship week of Nov 30

Order #27235 and newer: Estimated to begin shipping Dec 14*

*Remaining orders are estimated to ship 30 to 50 units per week from mid-December. Please allow up to 8 – 12 weeks from the date of your order for your machine to ship to account for delays**.

**There are some parts that require to arrive to our shop to be assembled and packed before they can be shipped out. These estimates rely on these parts to arrive on schedule. Delays may occur if these parts do not arrive on time. Delays can typically take 1-3 weeks.

Current production bottlenecks

We have a couple of parts we are waiting for to arrive to be able to start shipping machines. We expect that once the couplers arrive we will be able to ship the first 58 units (the number of remaining power supplies that we have), with the remaining 50ish units ready to ship once the power supplies arrive at the end of November.

6.35mm to 8mm couplers

Current stock: <10

Estimated arrival date: Nov 13 – Nov 18

Power supplies

Current stock: 58

Estimated arrival date: Nov 27

We have over 100 sets of all other parts that can be used to ship units after these two parts arrive. Please note that the shipping times may vary (usually by a few days) so they might not arrive exactly at the specified time.

We expect all other parts (1000 sets) to arrive between the last week of November and mid-December.

Commonly asked questions

If you are interested in ordering a LongMill please read this section.

Is there any way to skip the line/get my machine faster?

• No. To keep things fair for all of our customers, we ship all orders based on when they were ordered. There are no exceptions. The only way to get a machine faster is to order one sooner. If we have updates to the lead time, they will be posted here and on the forum: https://forum.sienci.com/t/list-of-shipped-machines/1215. If you want to see where you are in the queue for your order, please check the forum.

Does it make a difference in when I get my machine if I pick it up?

• The only difference it will make will be that you will not have to wait for the shipping/transit time for the machine to ship. Typically, machines take around 1-3 days to ship within Ontario. Otherwise, there is no difference.

When do you charge my card/take payment for my order?

• Your card will be charged at the time you place your order. This is to ensure your place in line, purchase parts ahead of time, and have the most accurate estimates on production and delivery.

How can I cancel my order?

• You can cancel your order with no penalty any time before your order ships. Please contact us through our website or email us with your order number and a request to make a cancellation. A refund will be processed through your original method of payment.

Are there any holiday discounts coming up?

• We will not be offering any holiday discounts such as for Black Friday/Boxing Day. We generally do not offer discounts since we prefer to offer the best price for our products so that you get the best deal for our products regardless of when you purchase. This also helps keep production levels stable throughout the year and ensure we produce products of the highest quality. So if you place an order now or later, be rest assured you’ll be getting the best deal.

New projects we are working on

We’re excited to announce that we have onboarded two new software developers to our team, and we are continuing to work on different hardware and software projects with our current team. We aim to continue to provide new development and technology to this field to make CNC more accessible and easier to use for everyone. Here are some of the things you should watch out for in the next few months:

• Toolchain selector (a tool to help you select the best software to use for your project)
• Improvements to CAMLab (our 3D CAM software powered by Kiri:Moto)
• A new gcode sending program (which aims to be a simple to use, stable option over CNCjs and UGS)
• New controller, driver, and firmware improvements (to make motion control on the LongMill even better)
• Redesigning 3D printed parts on the LongMill to steel sheet metal parts (reduce 3D printing bottlenecks and improve strength)