Hi everyone, here is our April production updates. If you’re looking to order a machine or waiting on one to show up, please read this update to find out what’s going on in our shop.
For previous production updates, please check our blog (https://sienci.com/blog/).
If you are looking for an update on where your order is on the waiting list, please check our list (https://forum.sienci.com/t/list-of-shipped-machines/1215)
Lead times for new orders
We are happy to announce that we will be shortening our lead time from 4-6 weeks to 3-5 weeks! It’s been a big effort by the operations team to slowly start whittling away on our lead times.
Why the change? Well we have a couple of factors.
First of all, most of the machine orders we’ve received, we’ve been able to ship within 3 weeks this month. Having kept this up for the last little bit, we feel confident that we can continue shipping this rate and it is likely that orders that are currently waiting on their machines should see them a little earlier than initially stated on our estimate.
The second is with the availability of parts. With the exception (at this current moment) ACME locking nuts and touch plate wiring which are expected to arrive in the next 1-2 weeks, we have around 2 months of stock remaining. This means that we have the parts here in the shop, and the bottleneck is with how quickly we can pack, assemble, and ship parts.
That being said, Batch 5 parts are now in production and most of the parts that will go into Batch 5 will arrive at the end of April and middle of March. This means that if we sell out of our current stock before then, there will likely be a gap where shipping will be on pause as we prepare to ship Batch 5 machines. At the time of writing, we have 319 machines in stock.
Once we start to run low on stock, I will post another update to let everyone know.
Commonly asked questions
If you are interested in ordering a LongMill please read this section.
If I place an order today, how long will it take to ship?
Is there any way to skip the line/get my machine faster?
- No. To keep things fair for all of our customers, we ship all orders based on when they were ordered. There are no exceptions. The only way to get a machine faster is to order one sooner. If we have updates to the lead time, they will be posted here and on the forum: https://forum.sienci.com/t/list-of-shipped-machines/1215. If you want to see where you are in the queue for your order, please check the forum.
Does it make a difference in when I get my machine if I pick it up?
- The only difference it will make will be that you will not have to wait for the shipping/transit time for the machine to ship. Typically, machines take around 1-3 days to ship within Ontario. Otherwise, there is no difference.
When do you charge my card/take payment for my order?
- Your card will be charged at the time you place your order. This is to ensure your place in line, purchase parts ahead of time, and have the most accurate estimates on production and delivery.
How can I cancel my order?
- You can cancel your order with no penalty any time before your order ships. Please contact us through our website or email us with your order number and a request to make a cancellation. A refund will be processed through your original method of payment.
Can I add other items to my order before it ships?
If you’ve ordered a LongMill and wish to add other items to your order afterwards before it ships, please choose “Local pickup” (for free shipping) and add your LongMill order number. Some items (such as the T-track sets) cannot be combined for shipping.