Hi everyone, this is our March production update. If you are looking to order a machine or if you’re waiting on your machine to come in, please read this to find out what’s happening in the shop.
For previous production updates, please check our blog (https://sienci.com/blog/).
If you are looking for an update on where your order is on the waiting list, please check our list (https://forum.sienci.com/t/list-of-shipped-machines/1215)
Lead times for new orders
The current lead time for LongMills is 4-6 weeks.
Production has continued to move smoothly. Our February update mentioned that we were running low on aluminum rails and steel gantries. I am happy to announce that these parts have arrived and we won’t need to stop shipping due to these parts. We are still waiting on the ACME locking nuts but the manufacturer has confirmed that they are completed and should be on the way soon, so we should be ok with those parts as well.
Our manufacturer for the rails has noted that the finish and quality of the new rails looks to be better than the last batch, which we are happy about.
We have also restocked on a few other parts, including packaging material, shoulder brackets, drag chain mounts, and acrylic parts, and we expect to have another large batch of parts arrive mid to late April.
I believe we are also now back in stock for all of our end mills and cutting tools.
Commonly asked questions
If you are interested in ordering a LongMill please read this section.
If I place an order today, how long will it take to ship?
Is there any way to skip the line/get my machine faster?
- No. To keep things fair for all of our customers, we ship all orders based on when they were ordered. There are no exceptions. The only way to get a machine faster is to order one sooner. If we have updates to the lead time, they will be posted here and on the forum: https://forum.sienci.com/t/list-of-shipped-machines/1215. If you want to see where you are in the queue for your order, please check the forum.
Does it make a difference in when I get my machine if I pick it up?
- The only difference it will make will be that you will not have to wait for the shipping/transit time for the machine to ship. Typically, machines take around 1-3 days to ship within Ontario. Otherwise, there is no difference.
When do you charge my card/take payment for my order?
- Your card will be charged at the time you place your order. This is to ensure your place in line, purchase parts ahead of time, and have the most accurate estimates on production and delivery.
How can I cancel my order?
- You can cancel your order with no penalty any time before your order ships. Please contact us through our website or email us with your order number and a request to make a cancellation. A refund will be processed through your original method of payment.
Can I add other items to my order before it ships?
If you’ve ordered a LongMill and wish to add other items to your order afterwards before it ships, please choose “Local pickup” (for free shipping) and add your LongMill order number. Some items (such as the T-track sets) cannot be combined for shipping.
No major updates for production, we are packing and shipping machines on a regular basis. That being said, there’s lots of other interesting things going on at Sienci Labs that you can read about on our blog: https://sienci.com/blog/