Frequently Asked Questions
AltMill
- What is the largest spindle that I can put on the AltMill?
- What is the AltMill?
- What are the differences between the AltMill and the LongMill?
- Has my AltMill shipped?
- What are the power requirements for the AltMill?
- What add-ons are compatible with the AltMill?
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LongMill
- I just ordered a LongMill! How can I get an update on when it will ship?
- I have never used a CNC machine before? Will I be able to learn how to use it?
- What software comes with the LongMill? What software can I use?
- Can the machine be used vertically or at an angle?
- What are the power requirements for the LongMill?
- Can I buy parts for the LongMill or the LongMill without certain parts in the kit?
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Vortex Rotary Axis
- What is the Vortex Rotary Axis?
- Which machines are the Vortex Rotary Axis compatible with?
- How is the Rotary Axis driven?
- Does the Vortex Rotary Axis come with software?
- What is the cutting volume of the Vortex Rotary Axis?
- What's the difference between the 48in and 30in versions for the Vortex Rotary Axis?
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Shop Info
- There is a lead time on some of your products? Is there any way to get that item sooner? Are they accurate?
- What currency is your store in?
- When do you take payment for my order?
- Do you have any discounts?
- Do you provide discounts for organizations, educational facilities, makerspaces, military personnel, influencers, etc?
- Can I return a product or receive a refund?
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Shipping
- Where do you ship to?
- Can I pick up orders from your office?
- What are duties and taxes and how much should I expect to pay?
- What is the size and weight of the LongMill in its package?
- Why are some parts of my order separate or split up?
- How can I get a shipping estimate?
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