The LongMill has a 90 day warranty once it’s received.
We want you to have a great experience with your machine, so if any parts are found to be missing or damaged, please email us. We will ensure that you receive the support you need to restore your LongMill to operating condition or provide a full or partial refund.
You may cancel an order if it has not shipped yet, please contact us if you wish to do so. We do not offer returns for LongMills that have already shipped.
General Warranty and Limits of Service:
Effective March 4, 2019
Throughout this policy the words “we”, “us” and “our”, or “Sienci Labs” will be used to refer to Sienci Labs Inc. herein and “LongMill” or “machine” will refer to Sienci Labs’ Sienci LongMill 12×12, Sienci LongMill 12×30 and Sienci LongMill 30×30. Additionally, the words “you”, “your”, “user”, and “operator” will refer to the original purchaser/customer, user, or viewer of any of the products or media provided by or through Sienci Labs.
Sienci Labs Inc. (the “Company”) grants the LongMill (the “Product”) a standard warranty within Canada and the US to the original customer to be free from missing parts, defects in material, and defects in workmanship for a period of ninety (90) days from the date of receipt by the original purchaser. Sienci Labs Inc. will ensure that the appropriate support is provided to the original customer to restore the LongMill to operational condition or provide a full or partial refund under the sole discretion of the Company.
This warranty does not cover damage due to improper use or assembly, lack of maintenance, normal wear and tear, or modifications to the LongMill which are not produced or authorized by the Company. Consumables such as cutting tools and sample or stock materials which may have come with your LongMill are not included in this warranty.
This warranty will become void if the operator does not follow the Safety Warnings and Guidelines, uses the Product for illegal purposes, or intentionally causes damage to the Product.
The original customer must contact Sienci Labs Inc. within ninety (90) days of receiving their order to make a warranty claim to be eligible for warranty service. Proof of purchase, tracking number, email address, or other material will be used to confirm the original purchasing date and the identity of the original customer. If damage was due to shipping, original packaging materials must be kept in the original received condition. Photos, videos, written descriptions, and other items may be requested to assess and validate a warranty claim. In the case Sienci Labs Inc. requires the original parts to be returned, the customer is solely responsible for packing all items securely. Damage incurred during return shipping will not be covered by the warranty. A method of payment such as a credit card may be requested by Sienci Labs Inc. to cover shipping costs or damaged items if Products are not eligible for warranty service.